Radisson Rewards is the loyalty program for Radisson Hotels, offering members points on stays, room upgrades, and exclusive rates across the hotel chain. This page aggregates guest reviews and ratings of the Radisson Rewards program experience, helping potential members understand member satisfaction, point crediting practices, and service quality before joining.
Radisson Rewards Reviews
1.7
18 reviews
What Shoppers Say About Radisson Rewards
Created with AI, based on recent reviews
Radisson Rewards receives overwhelmingly negative feedback from members, rated 1.7 out of 5 by 18 shoppers. Recurring complaints center on poor customer service, including unanswered concerns and ignored feedback even at top loyalty tiers. Members report inconsistent point crediting (with data entry errors leading to points not posting to accounts), refusal of promised upgrades and late checkout accommodations, and housekeeping interruptions despite requests. Several reviewers note that advertised special member rates do not compete with third-party booking sites, and property maintenance issues are attributed to management failures to uphold chain standards.
A small minority of reviewers (17 percent) rate the program favorably, though their specific praise is not detailed in available reviews. Most members express a sense of betrayal, describing the loyalty program's point system as feeling like a scam given the difficulty in earning and redeeming rewards paired with poor service recognition at higher membership tiers.
Customer Reviews (18)
Sorted by: Most recentDonna F.Jun 14, 2024
The rewards support team is absolutely useless. They can't seem to understand basic questions and never give you answers to what you're actually asking about. Instead they answer something completely different. It's painfully obvious this is an outsourced call center with staff who don't know their own product. It's so aggravating, and honestly Radisson is going to lose plenty of business because of their terrible support. I'm a VIP member and I'm seriously rethinking my choice to stay loyal to them.
Susan K.Jun 14, 2024
The support team for this rewards program is absolutely terrible. They seem incapable of actually understanding what you're asking and instead give answers to questions you never asked in the first place. It's obvious they're staffing call centers with people who have no real knowledge of the product. The whole experience is incredibly frustrating, and frankly Radisson is going to lose customers because of this poor service. I'm a VIP member and I'm seriously reconsidering my loyalty.
William L.Jan 12, 2024
They deliberately manipulate the dates of stays to prevent you from getting the upgrades outlined in their loyalty program terms. The entire program has gone downhill.
Kevin H.Jan 12, 2024
They intentionally alter the dates on your stays so you won't qualify for the upgrades you're supposed to get according to their loyalty terms. This program has become absolutely terrible.
Trevor M.Aug 10, 2023
This company behaves dishonestly in their business practices. After the separation from Radisson Americas, I've had all my points disappear and they can no longer be redeemed with any Radisson group hotels.
David R.Aug 10, 2023
This company operates in a completely deceptive manner. After they split from Radisson Americas operations, all my accumulated points became worthless and I can no longer use them anywhere in the Radisson family of hotels.
Raymond P.Oct 13, 2022
I spent over two hours just trying to book a single room for next year. The website shows availability and even says the room is reserved for you, but the moment you try to complete the booking you get an error that says something went wrong. Tried it on two different computers and even downloaded the mobile app, but the problem happens everywhere. I called customer service and got someone who barely speaks English with what sounded like a crying baby in the background. He told me the error happens because the room isn't available, which makes zero sense since it's showing as available on the screen and I get the same error no matter what dates or locations I try. I'm really disappointed in how much the quality of Radisson has dropped, so I'm switching all my bookings to Hilton instead.
Carlos V.May 8, 2022
After the rewards system update in summer of 2021, I couldn't access my account anymore. Even after making several calls to support, I finally got back in only to discover that my 120,000 points had completely vanished. I spent three months going back and forth with support, sending them copies of my bills and bank statements that clearly proved my stays and the points I had earned. They just ignored all of my evidence. I'm still out all those points today. This is absolutely a scam and fraudulent activity. If you care about earning points, stay at a different hotel chain.
Radisson Rewards Review FAQ
What is the current rating for Radisson Rewards?
Radisson Rewards is rated 1.7 out of 5 based on 18 member reviews published on RetailCoupons.com.
What do members complain about most?
The most frequent complaints involve point crediting errors (points not posting to accounts after stays, with data entry mistakes during check-in), poor customer service responsiveness, denial of promised member benefits like room upgrades and late checkout, and member rates that do not beat third-party booking sites. Members also report property maintenance and housekeeping service issues.
Are there any positive aspects mentioned in reviews?
While 17 percent of reviewers gave five-star ratings, the specific reasons for their satisfaction are not detailed in available review excerpts. Most detailed feedback focuses on service failures and unmet expectations.
Do members recommend Radisson Rewards?
Based on the rating distribution, the vast majority of reviewers do not recommend the program. 83 percent of reviews are one-star ratings, indicating widespread dissatisfaction among members.
How can I write a review of Radisson Rewards?
RetailCoupons.com welcomes reviews from members who have used the Radisson Rewards program. Share your honest experience with point earning, redemption, member benefits, customer service, and hotel stays to help other potential members make informed decisions about the loyalty program.
Looking for Radisson Rewards coupons?
View Radisson Rewards Coupons
21 active codes right now. Save before you check out.