Replacements specializes in hard-to-find dinnerware, dishes, and tableware, often sourcing discontinued patterns and replacement pieces. This page aggregates shopper reviews and ratings to help you understand what customers actually experience when ordering from the company. Use these reviews to assess whether Replacements is the right choice for your dishware needs.
Replacements Reviews
2.6
22 reviews
What Shoppers Say About Replacements
Created with AI, based on recent reviews
Replacements receives sharply divided reviews, with shoppers either highly satisfied or significantly disappointed. Positive reviewers praise the company's ability to source discontinued dinnerware and commend their secure packaging and swift delivery. However, more than half of reviewers report serious issues: receiving wrong items or lower quality than ordered, unexpected product defects like rust stains, and steep pricing that some find unjustifiable. A recurring complaint involves return shipping costs, which customers must pay out of pocket even when items arrive damaged or incorrect, creating frustration and financial loss.
Service quality varies notably in customer accounts. While some shoppers report that Replacements resolved order errors without hesitation, others describe unhelpful or rude support interactions, particularly regarding return shipping disputes. The pricing criticism appears consistent across multiple reviews, with shoppers questioning whether costs justify the product quality received. These divided experiences suggest that while Replacements can fulfill niche orders for discontinued patterns, reliability and customer service consistency remain significant concerns for potential buyers.
Customer Reviews (22)
Sorted by: Most recentAmanda J.Apr 7, 2026
I received generic mass produced dishes instead of what I ordered. This isn't the same quality as what I requested. If I wanted cheap mass produced items I would've shopped at a big box store directly. My experience was terrible and I'm out over $80. I won't be ordering again.
Thomas R.Mar 31, 2026
We received 4 bowls that had visible rust stains on them. To get our refund, we had to pay $32 in return shipping costs. It's hard to have confidence in a business that makes customers pay to send back inferior products. What's stopping them from shipping low quality items if they're not losing anything? We won't order from them again and have removed ourselves from their mailing list.
Dorothy W.Mar 27, 2026
I ordered a set of porcelain mugs that the original manufacturer had discontinued. They came quickly and were packed really securely. The whole experience was smooth and satisfactory.
Steven B.Mar 1, 2026
The costs are way too high. I paid $458 for 3 bowls plus shipping. That's insane pricing.
Kelly N.Feb 16, 2026
I messed up and ordered the wrong size cups for over $120. Unfortunately they wouldn't help with the return shipping fee, which was $63. I called their support team and they were quite rude about it. I was thinking about ordering the right size but decided not to after that experience. I won't be shopping with them anymore.
Michael F.Feb 15, 2026
My initial order ended up being wrong which was frustrating at first. However, the company stepped up and sent the correct bowls without any questions. I'm impressed with how they fixed their mistake and would order from them again.
Olivia T.Feb 15, 2026
I was thrilled to find an exact match for my broken mug on their site until I saw the shipping would cost over $30 for one mug. That's ridiculous. This is price gouging and they should feel ashamed. I'm in the next state over and there's no way it costs that much to ship a single mug.
Rebecca H.Jan 14, 2026
I had to shell out $20.10 to send back damaged merchandise that shouldn't have left the warehouse. The items arrived dented and scratched with some kind of residue all over them, supposedly polish. They were also labeled as made in China, which is wrong since that brand has never been manufactured there and doesn't require polishing.
Jennifer L.Jan 12, 2026
The customer service team here is genuinely great and the company is legitimate. I did receive the wrong item on two separate occasions though, which kept me from giving them a full five stars. Both times the staff was understanding and tried to send the correct thing. After the second mix up, they refunded my money without hesitation. They even told me to keep the wrong items rather than deal with expensive return shipping since I'm overseas. Even with these issues, my experience was positive overall. My items also arrived faster than the international shipping timeline they provided.
Replacements Review FAQ
What is Replacements' average rating and how many shoppers have reviewed it?
Replacements is rated 2.6 out of 5 based on 22 customer reviews on RetailCoupons.com. The rating distribution is highly polarized, with 55 percent giving one star and 36 percent giving five stars, indicating very different customer experiences.
What do satisfied customers praise about Replacements?
Positive reviewers highlight Replacements' ability to locate discontinued dinnerware patterns that are otherwise unavailable. They also commend secure packaging, quick delivery times, and responsive customer service when handling order errors without requiring customers to pay return shipping.
What are the main complaints about Replacements?
The most common complaints involve receiving wrong items or lower quality products than ordered, discovering defects like rust stains upon arrival, extremely high pricing relative to product cost, and mandatory return shipping fees that customers must pay even when items arrive damaged or incorrect. Some shoppers also report unhelpful or rude support responses.
Do shoppers recommend ordering from Replacements?
Recommendations are split. Shoppers who received correct discontinued items and experienced good service express willingness to order again. However, those who encountered wrong items, quality issues, or high costs explicitly state they will not return and advise against shopping with the company.
How should I approach return shipping costs when ordering from Replacements?
Multiple reviews indicate that Replacements does not cover return shipping costs, even for defective items or company errors. Some customers reported paying $30 to $60+ to return items. Factor potential return shipping fees into your decision, as these costs can significantly increase the total expense if you need to send items back.
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