Rip Curl Reviews

This company clearly doesn't stand behind their products. I'm a 60-year-old guy who can afford quality gear and I don't worry about cost. While on vacation last week, I noticed the crotch area on their swim trunks had busted open completely. It wasn't just a seam failure either, it was an infused process meant to keep that area reinforced. These are supposed to withstand various conditions and activities, so this was shocking. I contacted them about the manufacturing defect and their response was that they only cover a 3-month warranty. That was it. No attempt to help, no accountability. Shows me they only care about your money going into their pockets. Skip this brand.

Disappointing experience. I ordered a Surf Revo hat and there's no way to choose your size. They just sent me a Small, which doesn't work for me. Very frustrating.

The bikini top I bought only two years ago is not holding up for the price. I've barely worn it, never actually swam in it, and now the clips are broken and it's discolored. Total waste of money.

Bought an expensive rip curl flashbomb wetsuit and the zipper broke within about a year. They covered it under warranty at first, but it broke again in the same spot shortly after the warranty expired. Now I'm looking at another repair bill. My 15-year-old O'Neill suit still has a functioning zipper, and friends with other brands like Dakine and Xcel haven't had these problems. For the price you're paying, the quality just isn't there. Don't expect this investment to last, and be prepared for recurring zipper repair costs. I won't be buying from them again.

My repaired rip curl watch quit working and I've been trying to get help for weeks with zero response. Called the Adelaide location and found out they're a franchise with no direct line. After tracking down another store for a contact, I learned that rip curl only guarantees batteries for 18 months, then charges you $50 per repair. That means you're looking at $33 yearly just to keep the watch running. This is a scam. I'm throwing the watch away and done supporting this company for good. Very disappointed with how this used to be such a respected Australian brand.

This company deserves zero stars if possible. They used to be dependable but now they're a complete mess. I ordered some wet gloves online and got absolutely nothing from them. No order confirmation, no tracking number, nothing in spam or junk folders either. Their phone support has horrible hours and takes forever to answer. When I finally reached someone, they confirmed my order went through but apparently this is a common complaint they hear from customers regularly. Their website and email system are broken. If you like their products, just buy from a physical store instead.

Bought a bathing suit at the airport location and it didn't fit when I got to my destination. All tags and protective materials were intact and I had my receipt. When I tried to exchange it, I was told it was final sale according to their support team. Nothing on the receipt mentioned this policy, and the staff member who sold it to me never said anything about it either. They wouldn't even offer store credit. Should have checked reviews first. This company clearly doesn't prioritize customer service at all.

One of the few stores that won't let you return online purchases at their physical location. I ordered a surfing wetsuit that doesn't work for me, and now I'm stuck shipping everything back instead of just returning it to the store 30km away. Makes zero sense and is really inconvenient. Their customer service wasn't helpful or understanding about my situation either.

Not shopping here anymore. Website said a shorty was in stock so I ordered. Three days go by with nothing happening. I contacted them saying I urgently needed it and if they couldn't get it out immediately, I needed to know so I could make other plans. They promised it was being sent right away. Two days later they finally create a shipping label. Then they use the slowest shipping available, turning what should be a 5-day delivery into 8 days. By the time it arrives, I won't even need it anymore because the water temperature will have changed. The customer service feels either passive aggressive or just completely incompetent. Order from somewhere else if you actually want timely delivery. Rip curl used to be solid but those days are gone. Sad to see.

Awful experience trying to get customer support. I have a warranty-covered watch that needs a battery swap, but getting rip curl to do it feels impossible. The store tells me to use their website, the website form keeps erroring out, and customer service just keeps sending me the same broken link over and over. This has been going on for weeks with no resolution. I've sent multiple emails and nothing. Won't be purchasing from this brand again.