Rip Curl is an international surfing and beach sports brand offering wetsuits, swimwear, watches, and related gear. This page showcases verified customer ratings and reviews from RetailCoupons.com shoppers who have purchased from Rip Curl, helping you understand real experiences with their products and service.
Rip Curl Reviews
1.2
19 reviews
What Shoppers Say About Rip Curl
Created with AI, based on recent reviews
Rip Curl is rated 1.2 out of 5 by 19 shoppers, with an overwhelming majority expressing serious dissatisfaction. Reviewers consistently report durability problems across multiple product categories, including swimwear, wetsuits, watches, and accessories. Specific complaints include seam failures in swim trunks, broken zipper failures in wetsuits, broken bikini top clips and discoloration, non-functional watches with poor warranty coverage, and sizing issues without adequate options. Several customers note that products fail well before they would expect, particularly given the premium pricing.
Beyond product quality concerns, shoppers cite significant customer service failures. Common issues include lack of order confirmations and tracking information, extremely difficult-to-reach phone support with limited hours, unresponsive customer service teams, and franchise-related confusion that makes it hard to get help. Warranty policies are viewed as restrictive, with one reviewer noting an $50 repair fee for watch batteries after the 18-month guarantee expires. Only a small fraction of reviewers report positive experiences, making Rip Curl a highly problematic choice based on current feedback.
Customer Reviews (19)
Sorted by: Most recentAmanda J.May 15, 2024
The Cronulla location had terrible customer service. I had to try on items multiple times and kept coming back to the fitting room asking different staff members for other sizes. Meanwhile, all the employees were gathered at the front counter organizing displays instead of helping customers. No wonder the store sits empty most of the time.
Vincent M.Feb 23, 2024
I'm completely done with this company. They've made choices I fundamentally disagree with and I won't be giving them any more business.
Timothy R.Feb 23, 2024
My rip curl slides fell apart after just a few weeks of use. Paid $45 for them and there's been zero customer service response. When I reached out, they said my only option was taking them back to the store, which is 4 hours away. That's unacceptable.
Daniel V.Feb 17, 2024
I have serious concerns about the values this company is promoting through their marketing and brand partnerships.
Christopher H.Feb 5, 2024
Very disappointed that this company released their well-known female ambassador and replaced her with someone else. This shows they don't actually stand behind women's rights or women's sports. Decisions like this are harmful to female athletes and their opportunities.
James K.Feb 1, 2024
This company let go of a talented athlete and survivor to pursue actions that don't support women or women's opportunities. That's unacceptable and I won't be supporting them.
Marcus T.Jan 30, 2024
Used to be a fan of rip curl gear, but I'm done now. All I wanted was some quality equipment for catching waves and having fun. The direction this company is heading really bothers me, and I won't support them anymore. I'm getting rid of all my rip curl merchandise.
Kyle B.Jan 28, 2024
Really disappointed in how this company is operating these days. I don't support brands that make decisions I feel go against what makes sense.
Rip Curl Review FAQ
What is Rip Curl's average rating on RetailCoupons.com?
Rip Curl is rated 1.2 out of 5 based on 19 customer reviews. The vast majority of reviews are one-star ratings, reflecting widespread concerns about product durability and customer service.
What are the most common complaints about Rip Curl?
The most frequent complaints involve product durability issues such as broken zippers on wetsuits, seam failures in swim trunks, broken bikini clips, discoloration, and watch malfunctions. Customers also report significant customer service problems, including missing order confirmations, lack of tracking information, difficulty reaching support by phone, and unclear warranty policies.
Are there any positive reviews for Rip Curl?
A very small portion of reviews (5 percent) are five-star ratings, but recent reviews provided do not contain detailed positive feedback. The overwhelming majority of customer feedback is negative.
Do customers recommend shopping at Rip Curl?
Based on current reviews at RetailCoupons.com, the vast majority of reviewers do not recommend Rip Curl. Customers express frustration with quality control and service, with several stating they would choose competitor brands instead.
How can I leave a review for Rip Curl on RetailCoupons.com?
You can submit a review of your Rip Curl purchase on RetailCoupons.com by visiting the store page and clicking the review submission option. Verified purchases are encouraged to help other shoppers make informed decisions. All reviews should be factual and based on your actual experience with the store and products.