Bonobos Reviews

Within four months the material started coming apart at the seams everywhere. I only wear these maybe twice a week. The durability is really poor for nearly $100. I have comparable pants from other companies that have held up for years. These fell apart way too fast.

I have nothing positive to say about this company. Bought two oxford cloth shirts that were completely misrepresented on their website - they weren't real oxford and the stitching and overall construction were terrible. When I reached out about returning them, they pushed back on my complaint. They did acknowledge the misrepresentation but refused to refund me, offering a credit instead. I used that credit to buy two pairs of their weekday warrior pants, but those also disappointed me. The fabric felt cheap and the workmanship was sloppy. One pair had the crease sewn so far off-center it was almost two inches off. I contacted them again and they refused another refund, which I later learned violates consumer protection laws. With my remaining credit, I picked up two Pima performance shirts that were equally disappointing. This company fails on every front - the products are poor quality, the customer service is terrible, and their policies are unfair. I strongly encourage everyone to shop elsewhere.

Their customer support team is responsive and helpful. Unfortunately, the actual clothing quality has taken a nosedive over time. They used to be a solid brand, which makes this decline even more disappointing.

Stay away from this company. They look professional from the outside with their website, retail locations, and advertising, but the reality is their products are overpriced for what you're getting. Their sizing is all over the place - I've bought tailored pants in a 29 that fit like a slim 31 in a different style with supposedly the same measurements. Definitely avoid their final sale items because the odds of the fit being wrong are extremely high. I'm starting to question their entire supply chain because they make themselves sound more premium than they actually are.

The quality is absolutely terrible. After just one day of wearing these pants, they started pilling all over. One day! I rushed back to return that disaster immediately. Honestly the worst quality product I've ever purchased.

I should've checked the reviews first before placing my order. Turns out everything people say about their terrible customer service is actually true. I've been trying for days to get my refund processed. Emails go unanswered. There's no live chat, no phone support. I won't be ordering from them a second time.

I was a loyal customer for years. Recently, I tried placing an order that needed to be returned, but getting help has been a nightmare. The phone line just gives automated messages, and they keep mentioning a chat feature that doesn't actually exist on their site. To make matters worse, they sent me a replacement pair without me asking, so now I have two pairs I need to send back. Finding out that Walmart owns them explains a lot. It's disappointing because they carried a lot of harder-to-find smaller sizes. Guess everything changes eventually.

This company has terrible customer service. We bought a digital gift card as a birthday present for our son. Their website says it gets delivered the same day. Four days went by with no card showing up, and we've been unable to reach anyone through email, phone, or messaging to find out what happened. Meanwhile, they already charged our card. I'm working on canceling the transaction, but we'll never use them again. Honestly unprofessional.

Just learned that Bonobos leaked my personal information online. It happened back in early 2021. What a disaster! Their clothes are garbage anyway.

Haven't needed to contact their customer service so I can't comment on that side of things, but I can definitely vouch for their quality and sizing variety. My family members both have body types that fall outside the typical range - one's a tall lean build and the other is shorter. Finding clothes that fit right off the rack has always been nearly impossible, especially since tailoring gets expensive fast. We discovered Bonobos at a secondhand store and became instant fans of what they offer in terms of size options and material quality. The ease of ordering online is nice, but what really matters is that we can finally wear clothes without needing alterations. We've ordered multiple times and plan to keep coming back.