Hurley is a surf and action sports apparel brand offering wetsuits, swimwear, flip-flops, and related gear. This page aggregates customer ratings and reviews from shoppers who have purchased directly from Hurley.com, helping potential buyers understand the actual shopping experience at the retailer.
Hurley Reviews
2.0
24 reviews
What Shoppers Say About Hurley
Created with AI, based on recent reviews
Hurley.com receives overwhelmingly negative feedback, with shoppers reporting serious fulfillment and customer service issues. The most frequent complaints involve orders that fail to arrive on time or at all, unresponsive customer support that does not reply to emails or provide order updates, and missed delivery windows that render products (such as seasonal wetsuits) unusable. A smaller portion of reviewers report defective products, including flip-flops with broken straps and soles that deteriorated within a week of normal wear.
A minority of shoppers (25 percent) rate Hurley positively, though their specific praise is not detailed in available reviews. The stark divide in ratings and the preponderance of logistics and service complaints suggest shoppers may be satisfied with product quality when orders arrive successfully, but the purchasing experience itself presents significant obstacles to a positive transaction.
Customer Reviews (24)
Sorted by: Most recentEric S.Feb 5, 2026
This website seems almost fraudulent. I placed an order and paid, but heard nothing after that. Tried emailing twice and never got replies. The level of unprofessionalism is incredible. Whatever they were thinking when they built this shop, I don't know, but I'm never ordering from there again. Worst experience with any brand.
Katie R.Sep 5, 2025
Put in my order in mid-August and it's now early September with nothing received. The email said to expect it by mid-August but that didn't happen. They're basically lying about their timelines. Yeah maybe the shipping company is partly responsible but where's the customer service? Where's someone keeping me updated? That's what really gets to me, the complete lack of communication.
Graham T.Aug 15, 2025
Twelve days in and still no delivery. The support team won't respond. This was supposed to be a summer wetsuit but at this pace I might not even use it this season. It wasn't cheap either!
Brandon K.Aug 13, 2024
Never got my stuff. Customer support wasn't helpful at all, just kept saying it was coming. It never showed up.
Patrick W.Jul 29, 2024
These flip flops are complete garbage. The strap on one busted right through and the sole came apart on the other after just seven days of regular wear. I wouldn't recommend this brand to anyone. Won't be buying from them ever again.
Nathan C.Feb 28, 2024
Ordered four things and waited two weeks just to get them shipped. Then when it finally went out, the package came back to them after two weeks because they didn't include the right paperwork. All they did was send back my money, wouldn't send the actual items I paid for again. The customer service team was basically useless. Don't shop here if you want reliable delivery or expect them to actually take care of problems.
Daniel P.Aug 10, 2023
One of the worst experiences I've had shopping online. Their service was really bad. They sent me the wrong item and wouldn't fix it until they got the original back. Didn't end up with what I paid for. They're a pain to work with and don't really care about their customers. One star is actually too generous. Just avoid them.
Henri D.May 23, 2023
The designs look good but the quality doesn't match the price point at all. Paid over fifty euros at a local shop and it's made overseas with cheap materials.
Andrew F.May 17, 2023
Really bad company, stay away! Won't do a size swap on a wetsuit without charging a restocking percentage and making you pay for your own return shipping label. Total ripoff!
Thomas R.Apr 21, 2023
Got a wetsuit that arrived with damage around the collar area. They said they'd take it back and promised a full refund plus they'd cover the return shipping cost. That was months ago and I still haven't seen that reimbursement. I've tried reaching out multiple times with no response. Really disappointed in how they handle things after the sale.
Hurley Review FAQ
What is Hurley's average rating and how many reviews are included?
Hurley is rated 2.0 out of 5 by 24 shoppers on RetailCoupons.com. The ratings are heavily concentrated at the extremes, with 71 percent one-star reviews and 25 percent five-star reviews.
What do shoppers complain about most?
The dominant complaints center on shipping delays and non-delivery. Multiple reviewers report orders that either never arrived or arrived weeks past the promised delivery date. A close second is unresponsive customer support, with shoppers noting that emails go unanswered and support staff do not provide meaningful order updates or assistance. A smaller number of customers report receiving defective products that fail prematurely.
Are there any positive aspects shoppers mention?
While 25 percent of reviewers give five-star ratings, the available review excerpts do not provide specific details about what these satisfied customers appreciate. This suggests product quality may be acceptable when orders arrive successfully, but logistics and service issues overshadow the experience for most buyers.
Do shoppers recommend Hurley?
The one-star reviewers explicitly state they will not order from Hurley again and do not recommend the brand. Several use phrases like 'worst experience with any brand' and 'won't be buying from them ever again.' No five-star reviewers provided text recommendations in the available excerpts.
How should I interpret these ratings?
The extreme split between one and five-star reviews suggests two distinct customer experiences. If your order arrives on time and the product is undamaged, you may be satisfied. However, the high rate of fulfillment and support complaints indicates substantial risk of delays, non-delivery, or unresponsive service. Shopping at Hurley.com appears to carry above-average risk compared to other retailers.
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