DTLR is an athletic footwear and apparel retailer that operates both online and through physical store locations. This page aggregates customer reviews and ratings from shoppers who have purchased from DTLR to help you make an informed decision about shopping with this retailer.
DTLR Reviews
1.5
22 reviews
What Shoppers Say About DTLR
Created with AI, based on recent reviews
DTLR has received overwhelmingly negative feedback from shoppers, with 22 reviews averaging 1.5 out of 5. The most common complaints center on refund denials and delays, with customers reporting that the company refuses to process returns even for unworn items or incorrect orders. Additional issues include order cancellations without explanation, long refund processing times, and unresponsive customer service. Shoppers also report problems with incomplete orders (receiving fewer items than paid for) and warehouse staff allegedly failing to process returned merchandise correctly. A small number of five-star reviews attribute past shipping delays to carrier issues rather than DTLR itself, though these positive experiences are far outweighed by the volume of negative feedback.
The pattern of complaints suggests systemic problems with order fulfillment, return processing, and customer service responsiveness. Multiple reviewers mention difficulty reaching customer support by phone and receiving dismissive treatment both in-store and through customer service channels. For shoppers considering DTLR, the low overall rating and concentration of complaints about refunds and returns represent significant concerns, particularly for customers who may need to return or exchange items.
Customer Reviews (22)
Sorted by: Most recentJordan B.May 13, 2024
Absolutely terrible experience. I ordered something 11 days ago and it still hasn't shown up. They claim orders arrive in 2 days but that's obviously not true. Their customer service is even worse. When I asked for any details about my package, all I got was a generic email saying they were sorry. What a joke. I'm done with them and won't be ordering anything else from this company.
DTLR Review FAQ
How is DTLR's rating calculated?
DTLR is rated 1.5 out of 5 based on 22 customer reviews. The rating reflects the average of all individual star ratings submitted by verified shoppers.
What are the most common complaints about DTLR?
The primary complaints involve refund denials or delays, with customers reporting that returns are refused even for unworn merchandise. Other recurring issues include order cancellations without notice, incomplete shipments (receiving fewer items than ordered), and difficulty contacting customer service by phone or email.
Are there any positive experiences reported by DTLR shoppers?
A small number of customers (14 percent of reviews) gave five-star ratings. These positive reviews generally attribute past shipping delays to carrier issues with FedEx and USPS rather than DTLR itself, and note that items eventually arrived as ordered.
Do shoppers recommend shopping at DTLR?
Based on review data, the vast majority of shoppers do not recommend DTLR, particularly for purchases where returns might be necessary. The concentration of one-star ratings and complaints about return policies, refunds, and customer service suggest significant risk for most shoppers.
How can I write a review of DTLR on RetailCoupons.com?
If you have shopped at DTLR, you can submit your own review on RetailCoupons.com by visiting the DTLR store page and using the review submission form. Include details about your experience with ordering, shipping, returns, and customer service to help other shoppers make informed decisions.
Looking for DTLR coupons?
View DTLR Coupons
20 active codes right now. Save before you check out.